Beau Ulrey, Design System Manager at U.S. Bank, delves into the world of design systems and their impact on customer trust. Topics include his journey from IBM to U.S. Bank, the role of design systems in banking, team dynamics in product development, stakeholder support, and the value of community engagement in design system development.

Tim Legierse, a veteran of the zeroheight team, and Beau Ulrey, Sr. Design System Manager at U.S. Bank, dive into how design systems foster user trust. They discuss the impact of consistent UI in enhancing user adoption, especially in finance. The conversation highlights balancing design consistency with innovation and the importance of beta testing. Collaborative development processes and usability testing play crucial roles in refining design systems. Ultimately, they underline that reliability over time is key to building trust.