Ashton Zager, a fiber artist and bereaved mother, shares her powerful journey through grief after losing her son, Hank. She candidly discusses the clumsy responses she received, revealing how some comments intensified her sorrow. Ashton emphasizes that acknowledgment and practical support were the most helpful during her struggles. With the host, they analyze a listener's heartfelt mistake when comforting a grieving friend, reminding us that it's okay to misstep, learn from it, and approach these sensitive moments with compassion.