Ashlee Hirschfeld

Ashlee Hirschfeld, COO of the Dental Success Network, joins Dr. Mark Costes for a lively discussion on pressing dental community questions. They explore innovative ways to motivate employees beyond paychecks, emphasizing recognition and culture. The duo tackles how to manage troublesome patients and the need for clear dental benefits to minimize team conflicts. They also discuss the importance of financial literacy among staff and share exciting news about upcoming webinars and a new book launch, promising fresh insights for dental professionals.

Join Ashlee Hirschfeld, a DSI Black Belt coach, Summer Kassmel, an expert on dental metrics, and Jake Conway, an analytics guru, as they explore the vital numbers that shape dental practices. They dive into the pivotal role of hygiene metrics and their impact on practice success. From analyzing hygiene production percentages to understanding staffing decisions, the trio emphasizes the importance of data-driven strategies. Discover how to utilize these metrics for informed decision-making and practice growth in this insightful discussion!

Ashlee Hirschfeld and Summer Kassmel discuss strategic scheduling in dental practices, emphasizing setting high goals and efficient resource utilization. They highlight the importance of training programs for new team members to handle patient interactions and checkout processes. Insights on maximizing productivity, patient satisfaction, and financial health of the practice are shared, focusing on the role of scheduling coordinators and thorough handling of the checkout process.

In this episode, dental office hiring experts Ashlee Hirschfeld, Sydney Robinson, and Summer Kassmel discuss the crucial qualities of effective office managers in dental practices, emphasizing leadership over seniority. They explore the concept of 'extreme ownership' for office managers to drive operational success and provide strategies for handling underperforming managers. The discussion offers valuable insights for improving managerial hires in dental offices.

Dive into secrets of high-functioning front office operations with experts like Ashlee Hirschfeld and Summer Kassmel. Learn about clear communication importance, scheduling strategies, team culture in hiring, and managing patient appointments. Streamline your practice with expert tips from this insightful podcast.