In this conversation, Arun Kumar Parameswaran, Executive Vice President and MD for Salesforce South Asia, shares insights from his 30 years in the industry. He discusses the transformative power of the agentic enterprise, where AI agents and humans collaboratively redefine business operations. Topics include the shift to intent-centric design, the importance of trust, and how unified data can lead to auditable decisions. Arun highlights significant opportunities for Indian businesses in areas like hyper-personalization, fraud detection, and instant commerce, emphasizing the future's reliance on human-AI partnerships.
