Annie Adams

Chief Human Resources Officer and former Chief Transformation Officer at Norfolk Southern, experienced in leading large-scale transformation, headquarters relocation, and applying AI and data science to operational challenges in rail.

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Dec 22, 2025 • 59min

Inside the AI and Innovation Transformation of a 200 Year Old Railroad Company

Annie Adams, Chief Human Resources Officer at Norfolk Southern, shares her insights on transforming a 200-year-old railroad company. She discusses how AI powers operational excellence through innovations like digital train inspection portals and predictive maintenance. Annie reveals the strategic relocation of their headquarters to Atlanta, focusing on employee experience and collaboration. She emphasizes guiding principles such as clear communication and empathy for managing transformation fatigue, and highlights their commitment to embedding innovation in the company culture.

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