Anna Krueger, a former high school teacher turned inside sales expert, shares her journey and insights into building a successful Inside Sales Agent (ISA) team. She discusses effective recruitment strategies and the importance of role-playing during onboarding. Anna emphasizes mastering client conversations by uncovering true motivations and building rapport. She also dives into navigating rejection and maintaining a positive mindset in the face of challenges, all while highlighting the transformative impact of ISAs on real estate success.