Andrew Spitzer

Fourth-generation dealer and COO of Spitzer Autoworld, overseeing expansion to multiple rooftops while emphasizing showroom etiquette, culture, and service-led growth; leader in implementing AI and loyalty programs to scale customer experience.

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Jan 13, 2026 • 51min

"Fair Doesn't Mean Equal": How Spitzer Autoworld Doubled in 5 Years (+ Tools They Used To Do It) | Andrew Spitzer, COO of Spitzer Autoworld

Andrew Spitzer, a fourth-generation dealer and COO of Spitzer Autoworld, discusses his family's incredible journey in the auto industry. He shares unique insights into their growth strategy of doubling rooftops while enforcing a ban on AirPods to enhance showroom etiquette. Spitzer highlights the role of AI in driving high-touch customer service and their innovative 'Elite 8' meritocracy. He also sheds light on the importance of service retention and cultural practices, all while preparing for a future focused on personal connections and expense management.

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