Andrew Rogan

Andrew Rogan from UK Finance and Tim Armit, former Post Office discuss the upcoming Financial Conduct Authority (FCA) statement on operational resilience. They explore the challenges and importance of operational resilience, the impact of COVID-19, and the need for a holistic approach. They emphasize the importance of involving all parts of the business in the philosophy of operational resilience and prioritizing the customer. They also mention additional resources for regulatory guidance.