Andréa Mallard, Chief Marketing Officer at Omada Health, discusses the integral role of design as a unifying force in organizations. She argues that everyone, not just designers, can contribute to the design process, enhancing storytelling and customer experiences. Mallard emphasizes the importance of empathy in user feedback, particularly in healthcare, and advocates for diverse perspectives to foster innovation. She also stresses collaboration with healthcare professionals to ensure effective and inclusive solutions, reshaping the future of design.
