Ami Defesche, Community Director at Wildcard Alliance with a rich background in Intuit and Blackbaud, shares her expertise on managing critical community feedback. She dives into the emotional challenges faced by Discord community managers and offers practical strategies for handling negativity. Ami emphasizes the importance of clear mission statements and setting boundaries while encouraging self-care practices to aid community managers. Tune in to discover effective moderation techniques and how to transform criticism into constructive dialogue!