Ami Defesche

Community director at Wildcard Alliance, with prior experience at Intuit and Blackbaud. Passionate about helping small business dreamers and doers.

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Aug 27, 2024 • 27min

What can a community manager do when members become too critical? With Community Director Ami Defesche

Ami Defesche, Community Director at Wildcard Alliance with a rich background in Intuit and Blackbaud, shares her expertise on managing critical community feedback. She dives into the emotional challenges faced by Discord community managers and offers practical strategies for handling negativity. Ami emphasizes the importance of clear mission statements and setting boundaries while encouraging self-care practices to aid community managers. Tune in to discover effective moderation techniques and how to transform criticism into constructive dialogue!