Dear Bri: Community Strategy, Fiascos, and Drama What can a community manager do when members become too critical? With Community Director Ami Defesche
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Aug 27, 2024 Ami Defesche, Community Director at Wildcard Alliance with a rich background in Intuit and Blackbaud, shares her expertise on managing critical community feedback. She dives into the emotional challenges faced by Discord community managers and offers practical strategies for handling negativity. Ami emphasizes the importance of clear mission statements and setting boundaries while encouraging self-care practices to aid community managers. Tune in to discover effective moderation techniques and how to transform criticism into constructive dialogue!
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Establish a Mission Statement
- Start by establishing a clear mission statement to set expectations for your community, like a business would.
- This helps structure feedback and provides a shared goal, especially during rapid growth.
24-Hour Charity Stream Pressure
- Ami Defesche recalls early Twitch experiences where streamers faced pressure to perform 24-hour charity streams.
- Despite sacrificing well-being, some still criticized streamers for not doing enough.
Manage Feedback with Tools
- Implement tools like suggestion bots, ticket systems, or private queues to filter and manage feedback effectively.
- Use curated platforms and events like monthly AMAs to thoughtfully address feedback.