Amas Tanuma

Customer service expert and author of Hold the Suffering Economy of Customer Service, interviewed about why customer service is designed to be unhelpful and the role of AI.

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Dec 26, 2025 • 0sec

This Morning with Gordon Deal December 26, 2025

John McCormick, a national political reporter, reveals troubling trends in public trust towards the government and how it influences elections. Customer service expert Amas Tanuma critiques the intentional unhelpfulness of customer service and warns that AI might escalate avoidance tactics. Jenna Contino discusses soaring new car prices and risky loan terms, offering savvy tips for car shoppers. Lastly, Sean Salai highlights the growing trend of polywork as a response to economic uncertainty and gig economy dynamics.

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