This Morning With Gordon Deal This Morning with Gordon Deal December 26, 2025
Dec 26, 2025
John McCormick, a national political reporter, reveals troubling trends in public trust towards the government and how it influences elections. Customer service expert Amas Tanuma critiques the intentional unhelpfulness of customer service and warns that AI might escalate avoidance tactics. Jenna Contino discusses soaring new car prices and risky loan terms, offering savvy tips for car shoppers. Lastly, Sean Salai highlights the growing trend of polywork as a response to economic uncertainty and gig economy dynamics.
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Eroding Trust Shapes Election Volatility
- Trust in the federal government has steadily declined since the 1960s and now only about one in five Americans say they trust it to do the right thing.
- That lack of faith produces whipsaw elections where independents swing and governing becomes harder with thin, short-lived majorities.
Customer Service Built To Be Cheap, Not Helpful
- Major companies design customer service to minimize cost and mollify customers rather than delight them, driven by marketing priorities.
- AI will accelerate corporate avoidance strategies by scaling cheaper channels, not by improving real service.
Use Consumer Power To Drive Service Change
- Push companies by changing your behavior as a consumer: stop returning after poor service and use collective pressure to demand better service.
- Recognize marketers focus on acquisition, so withhold loyalty until firms show genuine service improvements.