Alexis Hennessy

Alexis Hennessy, a Partner at Heidrick & Struggles and co-founder of their post-sales executive search practice, shares her insights on the evolving role of the Chief Customer Officer. She highlights the necessity of retention, explaining why hiring for CCOs is on the rise again. Alexis emphasizes the importance of listening in the first year and adapting strategies accordingly. The conversation also touches on the traits that successful CCOs possess and the increasing relevance of AI in customer retention strategies, suggesting a promising future for the role.