Guest Alex Kvamme, CEO @GetPathlight, talks about using AI to unlock market insights from discussions with customers and partners. They discuss the concept of conversational intelligence and its application in organizations, the trade-off between time and resources in gaining customer insights, where data in most organizations is located and how to get started, and the framework behind AI operations and lifecycle management.

Alex Kvamme, CEO of Pathlight, discusses the innovative use of large language models (LLMs) in customer service, the challenges of integrating multiple LLMs, tips for efficient integration of LMS into company operations, and the importance of diversifying language models in product development.