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The Cloudcast
LLMOps & Conversational Intelligence for AI
Dec 6, 2023
Guest Alex Kvamme, CEO @GetPathlight, talks about using AI to unlock market insights from discussions with customers and partners. They discuss the concept of conversational intelligence and its application in organizations, the trade-off between time and resources in gaining customer insights, where data in most organizations is located and how to get started, and the framework behind AI operations and lifecycle management.
30:06
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Quick takeaways
- Conversation intelligence platforms like Pathlight use AI to analyze and summarize millions of customer conversations, providing businesses with a comprehensive view of what their customers want and need.
- Generative AI, specifically the transformer model, enables businesses to analyze and process large quantities of customer conversations, extracting valuable insights faster and more accurately than traditional methods, helping organizations make informed decisions based on real-time information and a deep understanding of their customers.
Deep dives
What is conversation intelligence and how does it benefit organizations?
Conversation intelligence is the analysis of customer conversations to extract insights, trends, and risks that are impactful to a business. This technology allows companies to have a better understanding of their customers' needs and make informed decisions. It covers various areas such as sales conversations, customer support, product quality, and supply chain issues. Conversation intelligence platforms like Pathlight use AI to analyze and summarize millions of customer conversations, providing businesses with a comprehensive view of what their customers want and need.
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