Learn Spanish and Go La Saga del Sillón y la PROFECO Parte I - The Saga of the Couch and PROFECO, Part I
Oct 14, 2025
38:56
What would you do if you paid for a sofa but only half of it showed up, and the company refused to fix it? In this episode, we tell the full story of our months-long battle with Sam’s Club, from endless customer service runarounds to finally getting justice through PROFECO’s online complaint system. This episode will give you a clear picture of how to protect yourself as a consumer and make sure big companies don’t take advantage of you, whether you live in Mexico or plan to shop here.
Key Takeaways:
- How to file a consumer complaint in Mexico through PROFECO’s ConciliaNet platform.
- What your rights are when companies fail to deliver a product or service.
- Why persistence (and knowing the law) can make all the difference when dealing with customer service issues.
Relevant Links And Additional Resources:
- 222 – Protégete de las Estafas con la PROFECO | Protect Yourself from Scams with PROFECO
- Level up your Spanish with our Podcast Membership
- Get the full transcript of each episode so you don’t miss a word
- Listen to an extended breakdown section in English going over the most important words and phrases
- Test your comprehension with a multiple choice quiz