Inside Out Culture Aviation Culture with Cate Bichara
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May 22, 2025 Cate Bichara, a seasoned aviation professional with over 20 years in the industry and a Master's in Social and Educational Sciences, discusses the critical intersection of safety culture and organizational dynamics. She delves into why the aviation sector has lagged in recognizing cultural importance and emphasizes the roles of all personnel in fostering safety. Cate also explores the necessity of prioritizing quality over quantity in workplace culture, advocating for authentic leadership and psychological safety to attract and retain talent.
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Safety Focus on Front-End Operators
- Aviation's safety culture is focused mostly on front-end operators like pilots and air traffic controllers.
- Behind-the-scenes roles, though critical, lack the same cultural attention and recognition.
Back-Office Errors Affect Safety
- A UK hospital tender included a copy-paste error that nearly caused costly mistakes.
- This showed how back-office errors, often invisible, can have huge impact on safety and cost.
Safety Investment Challenges
- Safety investments are hard to justify since they're about preventing non-events.
- Organizations tend to meet minimum regulations due to cost-benefit pressures and shareholder demands.
