The CX Leader Podcast | A resource for customer experience leaders All Good Things...
Dec 17, 2024
Reflecting on a remarkable journey, the hosts discuss over 330 episodes and the evolution of customer experience leadership. They share memorable moments and favorite guests while emphasizing the transformation of CX into a core business practice. The importance of curiosity and data utilization for understanding customer needs is highlighted. As they conclude this chapter, there's a focus on joyful work, responsible capitalism, and the future aspirations for CX leaders in an ever-changing landscape.
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Episode notes
Podcast Origin
- Steve Walker credits Bill Kasky for suggesting the podcast.
- Kasky, a sales guru and mentor, advised this during Walker's early Qualtrics partnership.
CX Storytelling
- Podcasting and storytelling seemed like an effective way to share CX knowledge.
- A dedicated forum for CX leaders, through a podcast, seemed missing at the time.
Weekly Grind
- The podcast began with a weekly format, despite the workload.
- The team established a routine for recruiting, recording, and producing, only pausing during holidays.