The Evolution of Customer Experience Leadership

It’s a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But after over 330 episodes speaking with fantastic people from across the globe, covering topics to help you get the most from customer experience, it’s time to put away the microphones. This is the last episode of The CX Leader Podcast, at least for now. And the reason is not complicated: we here at Walker have shifted our marketing strategy and are devoting resources to other activities. All the great content we’ve produced from the podcast will still be available at cxleaderpodcast.com, and you can always rely on Walker as the authoritative source for customer experience and experience management.

Host Chris Higgins welcomes former hosts Troy Powell, Sara Walker, Pat Gibbons, and Steve Walker for a look back on their favorite guests, topics, and what CX leaders should look forward to in 2025. 

Find a transcript for this episode on our show note page: https://cxleaderpodcast.com/all-good-things/

Listen to more episodes at https://cxleaderpocast.com/

Learn more about Walker at https://walkerinfo.com/