18min chapter

The CX Leader Podcast | A resource for customer experience leaders cover image

All Good Things...

The CX Leader Podcast | A resource for customer experience leaders

CHAPTER

The Evolution of Customer Experience Leadership

This chapter explores the transformation of customer experience (CX) from a casual discussion topic to a core business practice. The speakers reflect on the importance of integrating CX with broader business strategies and the necessity of evolving with technological advancements. They emphasize the significance of data utilization and the need for CX leaders to advocate for a customer-centric approach in an increasingly complex environment.

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