Paul Nilsen, Commercial Director, MD Africa, CIS & Global, Codebase Technologies & Nikhil Gokhale, Head of Research, IBS Intelligence
The biggest challenge in the adoption of omnichannel banking solutions in Africa is grasping the nettle and taking that first step into the future. Pressure is building on financial institutions with consumers expecting the same level of service from their banks as they already receive from other service providers online. Robin Amlôt discusses Africa’s omnichannel opportunities with Paul Nilsen (pictured), Commercial Director, MD Africa, CIS & Global of Codebase Technologies and Nikhil Gokhale, Head of Research at IBS Intelligence.
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