How People Analytics Has Progressed in the Last 10 Years (Interview with Jeremy Shapiro)

The guest on this week’s podcast is Jeremy Shapiro, the Executive Director for Workforce Analytics at Merck. Jeremy is rightly considered as one of the most highly regarded and influential leaders in our field, and co-authored one of the first articles I ever read on People Analytics, the seminal Competing with Talent Analytics, which he co-wrote with Tom Davenport and Jeannie Harris and was published by the Harvard Business Review in October 2010. With the 10th anniversary of the article approaching, Jeremy and I thought it would be neat to reflect on the last 10 years, assess the considerable progress the field has made and ponder what lay ahead.

This episode is recorded in two parts, part 1 was recorded before the COVID-19 pandemic spread across the world, and part 2 was recorded more recently in the midst of the crisis.

In our conversation Jeremy and I discuss:

• How the workforce analytics team is organised at Merck and talk through examples of their work
• The New York strategic HR analytics meet up group that Jeremy co-founded and how this has helped foster a thriving people analytics community in the Big Apple
• Whether AI and automation is a threat or an opportunity for HR
• The work the team is doing around employee listening, both using active and passive data sources
• How the COVID-19 crisis is acting as an accelerant to digital transformation and the work of people analytics teams
• What the role of people analytics will be in the next normal

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