Think Fast Talk Smart: Communication Techniques 247. “Matt”er of Fact: Coaching on Feedback and Q&A
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Dec 2, 2025 
In this engaging discussion, Coach Matt, an AI persona crafted from Matt Abrahams' expertise, offers unique coaching techniques to reframe anxiety as energy for clarity. He introduces the insightful 'What–So What–Now What' feedback framework for providing constructive critique. Meanwhile, Chat Matt, a text-based AI bot, gives practical advice on creating impactful two-minute proposals and managing presentation anxiety. Together, they explore the fusion of human expertise and AI capability, showcasing a new frontier in communication training.
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Reframe Nervousness As Productive Energy
- Matt Abrahams reframes speaking anxiety as future-focused energy that can be redirected toward curiosity and clarity.
- This mindset shifts attention from fear of outcomes to exploration, improving performance and preparation.
Practice Productive Preparation
- Use productive preparation: visualize what you'll do if the interaction goes very well to focus on success rather than failure.
- This primes your mind to recognize and capitalize on positive outcomes during the session.
Give Feedback With What–So What–Now What
- Use the What–So What–Now What framework to give constructive feedback: describe the observation, explain its importance, then propose collaborative next steps.
- This keeps feedback factual, nondefensive, and positions you as a partner in improvement.