The Clock and the Cat
Episode 7 - Turning the purpose of management upside-down
Nov 4, 2019
Discussion on the flaws of traditional outcome-based performance management and the need for a new paradigm rooted in complexity theory. Exploring challenges in securing research funding and gaining stakeholder support. Emphasis on humility, trust, and relationship-building in managing dynamic systems and navigating complexity effectively.
27:46
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Quick takeaways
- Outcome-based performance management fails due to flawed conceptual framework and complexity in attributing outcomes to interventions.
- Paradigm shift towards trust-building and relationship cultivation in managing social interventions challenges traditional control-based approaches.
Deep dives
The Failure of Outcome-Based Performance Management
Outcome-based performance management, which aims to measure the outcomes and results of social interventions, was found to fail consistently due to the creation of gaming and perverse incentives rather than actual service improvements. This failure pattern was deeply rooted and complexity theory provided the explanation for why this management approach was flawed conceptually. The idea that outcomes cannot be easily attributed to interventions in a complex environment, as highlighted by Chris Moles, led to a paradigm shift in understanding public management challenges.
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