Protect the Hustle | A SaaS Podcast

Revisiting: Kayak and Lola's Founder Paul English on why design is never finished

Oct 26, 2021

34:48

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Highlights

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Episode notes

Is Complexity a Good Thing?

04:06

How Can We Make It Simpler?

02:18

The Best Solution for Your Customer Is Simple Design Thinking

03:31

Introduction

5min

How Did Worthy Affinity for Design Come About?

2min

I'm Competitive, but I Don't Want to Be a Super Competitive Person

3min

Kayak vs. LOA

2min

What Makes a Business Traveller?

3min

The Best Solution for Your Customer Is Simple Design Thinking

4min

Using Lead Usage in a Product Management System

2min

How Do You Evangelize That Tear Team?

2min

How Can We Make It Simpler?

2min

10.

Is Complexity a Good Thing?

4min

11.

How to Get a Five Star Service Rating

2min

12.

Hotel to Night Is a Standard Support, Like, Can You Help Me With This?

3min

Topics covered in this episode

Paul English's affinity for design
What is Lola and why business travel Paul's focus
How to make travel simpler
The process around "lead users"
How to evangelize simplicity and service within the right team
An intolerance for bad design
How driving for Uber influenced rating within Lola

This is a ProfitWell Recur production—the first media network dedicated entirely to the SaaS and subscription space.

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Protect the Hustle | A SaaS Podcast

Revisiting: Kayak and Lola's Founder Paul English on why design is never finished

Is Complexity a Good Thing?

How Can We Make It Simpler?

The Best Solution for Your Customer Is Simple Design Thinking

Get the Snipdpodcast app

AI-poweredpodcast player

Discoverhighlights

Save anymoment

Share& Export

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Discoverhighlights

Get the Snipd
podcast app

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highlights

Save any
moment

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highlights