Protect the Hustle | A SaaS Podcast cover image

Revisiting: Kayak and Lola's Founder Paul English on why design is never finished

Protect the Hustle | A SaaS Podcast

CHAPTER

How to Get a Five Star Service Rating

The reason i drove for uber last yer was in lola. We think it's really important that when you have an interaction with a customers service agent, that you rate them on a scale of one to five. And then if you rate someone really well, we want to mae sure you keep getting that person again and again and again. The biggest thing i look for with agents isn't so much, you i design problems on the product, although there has been that. It's more when the customer is travelling and something bad happens, a lot of times they just want to talk to human having that chat,. tit 24 by seven. If you use lola, you might get

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