2min chapter

Protect the Hustle | A SaaS Podcast cover image

Revisiting: Kayak and Lola's Founder Paul English on why design is never finished

Protect the Hustle | A SaaS Podcast

CHAPTER

How to Get a Five Star Service Rating

The reason i drove for uber last yer was in lola. We think it's really important that when you have an interaction with a customers service agent, that you rate them on a scale of one to five. And then if you rate someone really well, we want to mae sure you keep getting that person again and again and again. The biggest thing i look for with agents isn't so much, you i design problems on the product, although there has been that. It's more when the customer is travelling and something bad happens, a lot of times they just want to talk to human having that chat,. tit 24 by seven. If you use lola, you might get

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode