Marketing Against The Grain

I Used ChatGPT & n8n to Stop Customers from Leaving | Tina Huang

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Dec 30, 2025
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Tina Huang
In this engaging discussion, Tina Huang, a data scientist, creator, and entrepreneur, shares her passion for building AI agentic workflows. She reveals how deep domain expertise is vital for creating effective AI solutions. Tina dives into the automation of customer retention through tools like ChatGPT and n8n, emphasizing the importance of personalizing workflows. She also addresses common roadblocks in organizations and shares strategies for securing stakeholder buy-in, showcasing the transformative power of AI in enhancing customer relationships.
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INSIGHT

Utility Beats Novelty

  • The most useful AI workflows are often boring tasks like reports and customer service.
  • Automating repetitive, low-risk, high-volume tasks yields the biggest business value.
ADVICE

Start By Mapping Repetitive Work

  • Map your human workflow and find repetitive, low-risk tasks to automate.
  • Prioritize tasks where AI's availability, consistency, and personalization matter most.
ADVICE

Record Your Workflow For AI Review

  • Record recurring work sessions and feed them to a multimodal model to spot automations.
  • Use the model's analysis to quantify time saved and prioritize automations.
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