The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171

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🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:24 Individuals or Personas?

5:30 Using contact center as customer insights center

9:45 CHIEF and the impact on women’s careers

13:14 1st Class Lounge

17:34 Getting closer to customers in economic downturn

21:00 Starting a career as front line agent

26:24 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Lisa LinkedIn: https://www.linkedin.com/in/lisaeyer/