Omni Talk Retail

Walmart’s Auto Center “Of The Future,” Amazon’s Rx Kiosk & Kroger’s Odd Digital Strategy | Fast Five

Oct 15, 2025
Explore Amazon's innovative prescription kiosks at One Medical, designed for seamless pharmacy access. Discover Walmart's cutting-edge auto care center that enhances customer convenience. Dive into Kroger's strategy using DashMart for online deliveries and partnerships with third-party services. Learn about Walmart's massive rollout of Bluetooth sensors for inventory tracking. Plus, hear about the exciting collaboration between popular delivery services and ChatGPT to redefine grocery shopping!
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INSIGHT

Amazon Pharmacy Kiosks Are A Controlled Test

  • Amazon's pharmacy kiosks aim to remove prescription pickup friction by colocating fulfillment at One Medical offices.
  • Chris Walton doubts the experiment's reach outside One Medical and questions stock and adoption assumptions.
ADVICE

Digitize Service Journeys For Low-Lift Wins

  • Make routine services frictionless and visible by digitizing scheduling, check-in, and live progress updates.
  • Use existing footprint and low-lift tech to raise perceived service quality and capture new customer segments.
INSIGHT

Third-Party Delivery Signals Strategic Drift

  • Kroger's growing reliance on DoorDash and DashMart suggests strategic uncertainty after the Ocado bet.
  • Chris Walton argues grocers should own long-term fulfillment networks instead of ceding volume to marketplaces.
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