Three Start-ups in Three Years, with Dr. Alex Otto and Tim Otto, MBA
May 9, 2023
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Dr. Alex Otto, a pediatric dentist with a dynamic background, and her husband, Tim Otto, an MBA specializing in business systems, share their remarkable journey of launching three pediatric practices in Texas since 2020. They discuss strategic demographic analysis that guided their locations, the necessity of controlling overhead, and how current high interest rates can create unique opportunities. The couple dives into the future of pediatric dentistry, touching on the influence of corporate practices and the importance of remaining patient-focused amidst industry changes.
Dr. Alex Otto and Tim Otto's journey illustrates the significant impact of combining clinical expertise with strong business acumen for practice growth.
Their rapid expansion highlights the importance of strategic acquisitions and efficient systems for enhancing patient satisfaction and operational success.
The establishment of a nonprofit to provide dental care in underserved areas underscores their commitment to community service alongside clinical excellence.
Deep dives
Journey to Pediatric Dentistry
The transition into pediatric dentistry can be influenced by prior experiences. One speaker shared a path that began with dental school, followed by a general practice residency in Denver, where an affection for treating children flourished. After initially practicing as a general dentist to manage student loans, a realization emerged that pediatric dentistry was the true calling. This led to the decision to pursue a residency in Alaska, where both personal and professional aspirations ignited a passion for specialized dental care.
Building a Business Partnership
The synergy between a dentist and a business-savvy partner can greatly impact practice growth. One of the speakers detailed how their non-traditional journey led to a partnership that leveraged business management skills in the dental field. Specifically, the partner's MBA and experience in corporate America equipped them to tackle the business challenges of starting a practice from scratch. The importance of a well-defined business model and strategy became evident as they focused on enhancing customer service and team leadership.
Challenges and Triumphs of Practice Expansion
Expanding a dental practice involves navigating significant challenges along with successes. The speakers reported rapid growth in their practice from zero patients to successful operations in multiple locations in just a few years. They acquired existing practices that needed revitalization and implemented systems to ensure efficiency and patient satisfaction. This strategic approach helped them validate their systems and practices, showcasing the importance of adaptability in business.
Emphasizing Clinical Excellence and Community Engagement
The commitment to clinical excellence goes hand in hand with community outreach. The speakers started a nonprofit organization aimed at addressing dental care gaps in underserved communities with a mobile dental unit. Emphasizing a balance between running a successful practice and contributing positively to the community demonstrates a holistic approach to healthcare. By providing access to dental care where it is needed most, they are modeling a new way for pediatric dentists to serve their communities.
Preparing Future Dentists for Success
To equip new dentists for a successful career, gaining a well-rounded understanding of both clinical skills and business acumen is essential. One speaker encouraged residents to make the most of their training by seeking shadowing opportunities in various dental practices to learn different care philosophies. Additionally, emphasizing patient experience and communication skills enhances overall patient satisfaction. Ultimately, prospective dentists should weigh their motivations for ownership versus working in existing practices to align their career paths with personal goals.
Dr. Alex Otto is a pediatric dentist who with her husband, Tim, have opened three pediatric dentistry practices since 2020. They have offices in Buda, Kyle, and Austin Texas with plans to continue expansion while providing a 5-star patient experience.
Dr. Alex was a GP and an associate who worked at multiple practices before going back and completing her pediatric residency in Alaska. Her husband, Tim, worked in the corporate business world with multi-million dollar companies after obtaining his international MBA with degrees in finance and management. During residency, Tim spent two years learning everything he could about the business side of pediatric dentistry. He and Dr. Alex developed their systems and created the framework for their practice vision so that they could immediately start their practice ownership journey after residency.
Some of the topics we discuss:
- How they did a detailed demographic analysis and landed on Austin, Texas
- The importance of controlling overhead
- How high interest rates can create opportunities for smart practice owners
- The future of pediatric dentistry and how corporate dentistry will change the field
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