AI Today Podcast: How AI is Transforming CPG: Interview with Nandini Nandakumar, Diageo
Dec 15, 2023
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Nandini Nandakumar, a marketing expert at Diageo, discusses the role of AI in marketing and product innovation. They explore predictive modeling, consumer segmentation, and content creation. The podcast highlights the importance of collaboration, starting small, and addressing challenges in AI adoption. It also discusses the future of AI in the Consumer Packaged Goods industry.
Generative AI has revolutionized marketing by enabling marketers to create content more efficiently and at scale, enhancing creative capabilities and storytelling.
The fear and uncertainty surrounding AI, including concerns about deepfakes and implicit bias, is a major challenge in AI adoption in the CPG industry.
Deep dives
The Potential of Generative AI in Marketing
Generative AI has revolutionized marketing by allowing marketers to create content more efficiently and at scale. It has enabled the use of different mediums and executions, such as video, based on similar patterns. This has greatly enhanced creative capabilities and storytelling, saving time and costs. Hyper personalization, where AI helps address individual consumer needs, has become a game changer in marketing. AI has also improved consumer experience by enhancing product innovation, enabling 3D prototyping, and delivering content at the right moment on the right platforms.
Addressing Challenges in AI Adoption for CPG Companies
One of the main challenges of AI adoption in consumer packaged goods (CPG) is the fear and uncertainty surrounding AI. Marketers often hesitate due to concerns about deepfakes and implicit bias in AI-generated content. The nonlinear consumer journey and the ever-increasing number of touchpoints also complicate AI integration. However, starting small, learning from subject matter experts, experimenting, and collaborating with partners can help address these challenges and move forward in the AI adoption journey.
The Future of AI in CPG and the Importance of Creativity
Within the next five to ten years, AI is expected to have a transformative impact on the CPG industry. Hyper personalization, improved efficiencies in consumer journey, and enhanced product innovation are seen as major trends. AI will continue to empower marketers with better time, cost, and scale efficiencies. The challenge lies in focusing on creative quality, leveraging human creativity to outperform AI in delivering impactful content. AI is here to stay and its possibilities are only beginning to be explored in the CPG industry.
AI continues to have an impact on just about every single industry. Companies are on their AI journey to see how it can help with hypersonalization, improve efficiencies, and help them gain a competitive edge. The Consumer Packaged Goods (CPG) industry is embracing AI in number of ways. In this episode of the AI Today podcast hosts Kathleen Walch and Ron Schmelzer interview Nandini Nandakumar.