The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172

What's on your mind? Let CX Passport know...

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:52 The personal and emotional of insurance

6:28 Emotional Intelligence

8:56 Personal Growth

13:17 Customer Culture in Operational Companies

20:52 Human Connection In Business

22:57 1st Class Lounge

27:53 Which is better? Established customer culture or greenfield?

30:17 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Michael LinkedIn: https://www.linkedin.com/in/michaelcmattson/