Rich Malachy, CEO of Malachy Cares, discusses leadership in the commercial food equipment service industry. He emphasizes the importance of maintenance, transparency, and employee well-being, while highlighting the use of technology like XOi software to build trust. Malachy also shares his journey from fieldwork to CEO, the impact of content creation on business, and the growing interest in skilled trades.
Key Topics:
Importance of maintenance and a culture of excellence
Use of XOi software to enhance transparency and trust
Emphasis on employee well-being and work-life balance
Malachy’s career journey and leadership evolution
Rising interest in skilled trades and technician training
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