ServiceNow Series E67: Fredrik Spets, Digital Transformation Director at Saab

Today's guest is Fredrik Spets, Digital Transformation Director at Saab in Sweden. Saab is a leading defence and security company with an enduring mission to help nations keep their people and society safe. Empowered by 18,000 talented people, Saab constantly pushes the boundaries of technology to create a safer, more sustainable and more equitable world. They design, manufacture and maintain advanced systems in aeronautics, weapons, command and control, sensors and underwater systems.

Fredrik is leading the digital transformation journey at Saab where he is focused on digitalizing and automating their ways of working within the Saab enterprise as a whole. Fredrik also drives strategies and initiatives for more efficient operations and administration such as robotic process automation, digital workflows and cross functional digital initiatives. He is also the lead of the Intelligent Automation/Hyperautomation Center of Excellence team at Saab.

In the episode, Fredrik will discuss:

Using ServiceNow at Saab for their onboarding process,

Challenges they faced in successfully implementing ServiceNow,

The importance of transparency and communication,

Analysing their approach and feedback loops,

Solving problems when things didn’t go to plan,

The rollout and the benefits it brought to Saab’s employees, and

What the future looks like for ServiceNow at Saab