The Next Big Idea UNREASONABLE HOSPITALITY: The Power of Giving People More Than They Expect
12 snips
Sep 21, 2023 
Will Guidara, transformed a mediocre brasserie into the best restaurant in the world. Explore the power of unreasonable hospitality, the lessons learned in building a best in class restaurant, the journey of 11 Madison Park during the recession, and the importance of creating memorable and genuine hospitality experiences. Also, discover their transition from restaurant ownership to relationship capital.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 5min
The Power of Building a Best in Class Restaurant
05:02 • 5min
Unreasonable Pursuits and the Power of Hospitality
09:41 • 19min
Fighting for Survival: 11 Madison Park's Journey
28:49 • 2min
Creating Memorable and Genuine Hospitality Experiences
30:44 • 25min
From Restaurant Ownership to Relationship Capital
55:25 • 6min
Expressing Gratitude, Book Inspiration, and Complimenting with Cognac
01:01:33 • 2min