Young and Profiting (YAP) with Hala Taha

Charles Duhigg: Become a Superconnector, How to Build Lasting Relationships That Matter | E273

Feb 19, 2024

Discover how to become a 'supercommunicator' from Pulitzer Prize-winning author Charles Duhigg. Learn the art of asking deep questions, overcoming small talk, and building lasting connections. Explore the power of transition in conversations, embracing multidimensional identities, and enhancing communication for lasting relationships.

01:13:52

Episode guests

Charles Duhigg

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Podcast summary created with Snipd AI

Quick takeaways

Supercommunicators match conversation types to achieve neural entrainment for better connections.

Deep questions build empathy and understanding by going beyond small talk and fostering emotional conversations.

Active listening to nonverbal cues and emotions enhances communication skills and creates supportive environments.

Deep dives

Understanding the Three Types of Conversations

There are three types of conversations: practical decision-making conversations, emotional conversations, and social conversations. Practical conversations involve negotiation and finding solutions. Emotional conversations focus on understanding and empathizing with the other person's feelings. Social conversations aim to establish connections and learn more about each other. In practical conversations, it is important to conduct experiments, ask questions, and listen closely to understand the other person's goals and needs. In emotional conversations, it is crucial to pay attention to nonverbal cues, such as energy and mood, and provide a supportive environment for the other person to express their emotions. Social conversations involve finding common ground, sharing personal experiences, and building a sense of camaraderie.

Connection and Alignment in Effective Conversations

01:23

Validating Emotions and Asking Deep Questions

01:19

Turning Criticism into a Gift

01:34

Introduction

2min

Journey to Becoming a Super Communicator

17min

Deep Listening vs. Surface Mirroring

8min

Building Connections Through Emotional Questions

14min

Enhancing Communication through Intentional Conversations

12min

Engaging Sponsor Ads for Economist Education and HelloFresh with a Mention of a Sales Webinar

4min

The Power of Transitioning from Small Talk to Deep Conversations for Building Relationships

2min

Embracing Multidimensional Identities in Conversations

12min

Emphasizing Communication and Connection for Lasting Relationships

2min

A few years ago, journalist and author Charles Duhigg was asked to help manage a complex work project. He drew up schedules and planned logistics. When a colleague told him they felt their suggestions were being ignored, Charles knew he had to face his own failures at communication. In this episode, Charles will explain how to ask the right questions, evaluate conversations, and build lasting connections by becoming a "supercommunicator."

Charles Duhigg is a Pulitzer Prize-winning reporter and the author of The Power of Habit, which spent over three years on New York Times bestseller lists. His second book, Smarter Faster Better, was also a New York Times bestseller. His latest book, Supercommunicators, is available February 20, 2024. Charles currently writes for The New Yorker magazine.

In this episode, Hala and Charles will discuss:

- How to tell if you’re a good communicator

- Why our brains crave connection

- What makes a “supercommunicator”

- Why you should ask deep questions

- How to prep a conversation

- Overcoming small talk

- How to talk about your life without bragging

- The 3 types of conversations

- And other topics…

Charles Duhigg is an American journalist and nonfiction author. He was a reporter for The New York Times and currently writes for The New Yorker Magazine. A graduate of Yale University and Harvard Business School, Charles has been a frequent contributor to This American Life, NPR, The Colbert Report, PBS’s NewsHour, and Frontline.

Charles led the team that won the 2013 Pulitzer Prize in explanatory journalism for “The iEconomy,” a series that examined the global economy through the lens of Apple. In 2013, Duhigg was the recipient of the Pulitzer Prize for Explanatory Reporting for a series of 10 articles on the business practices of Apple and other technology companies. His latest book (out on February 20, 2024) is Supercommunicators: How to Unlock the Secret Language of Connection.

Resources Mentioned:

Charles's Website: https://www.charlesduhigg.com/

Charles’s LinkedIn: https://www.linkedin.com/in/charlesduhigg/

Charles’s Instagram: https://www.instagram.com/charlesduhigg/

Charles’s Twitter: https://twitter.com/cduhigg

Charles’s Facebook: https://www.facebook.com/charlesduhigg/

Charles’s Newsletter: https://charlesduhigg.substack.com/archive

Charles’s Latest Book, Supercommunicators: How to Unlock the Secret Language of Connection:

https://www.amazon.com/Supercommunicators-Unlock-Secret-Language-Connection/dp/0593243919

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