Pete Colby, Director and lead mediator at Pragmatism, shares his expertise in resolving workplace disputes through mediation. He discusses how mediation skills can effectively address workplace conflicts, offering a powerful alternative to traditional grievance processes. Pete emphasizes the importance of active listening and open dialogue to prevent issues from escalating. He also highlights the emotional impact of effective mediation on workplace dynamics and how anyone can become a successful mediator, fostering collaboration and trust.
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Mediation Basics
In mediation, focus on having conversations and listening to each other.
Help people understand perspectives, explore solutions, and find common ground.
insights INSIGHT
Grievances as a Failure
Grievances often represent a failure to resolve issues informally within an organization.
While everyone has the right to a grievance, conversation-based solutions are usually better.
question_answer ANECDOTE
Mediation's Impact
Pete Colby's boss encouraged him to learn mediation early in his HR career at British Steel.
This experience transformed his thinking and approach to conflict resolution, both professionally and personally.
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Conflict is something you’ll often be asked to help with in your role as a People professional. So, mediation skills are a useful conflict resolution tool to have in your toolbox, ready to put into action when you need them.
In this episode of HR Coffee Time, Pete Colby, Director and lead Mediator at Pragmatism joins host, Fay Wallis, to talk through how mediation skills can help you resolve conflict at work. Some of the many things he covers include:
Exactly what mediation is and what mediation skills are.
Why grievances don’t solve workplace issues, but mediations do.
How mediation skills can be used to nip problems in the bud before they escalate.
Why mediation skills can have huge benefits for People teams and organizations as a whole.
HR Coffee Time