HR Coffee Time 099 | How mediation skills can help you resolve conflict at work, with Pete Colby
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Aug 25, 2023 Pete Colby, Director and lead mediator at Pragmatism, shares his expertise in resolving workplace disputes through mediation. He discusses how mediation skills can effectively address workplace conflicts, offering a powerful alternative to traditional grievance processes. Pete emphasizes the importance of active listening and open dialogue to prevent issues from escalating. He also highlights the emotional impact of effective mediation on workplace dynamics and how anyone can become a successful mediator, fostering collaboration and trust.
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Mediation Basics
- In mediation, focus on having conversations and listening to each other.
- Help people understand perspectives, explore solutions, and find common ground.
Grievances as a Failure
- Grievances often represent a failure to resolve issues informally within an organization.
- While everyone has the right to a grievance, conversation-based solutions are usually better.
Mediation's Impact
- Pete Colby's boss encouraged him to learn mediation early in his HR career at British Steel.
- This experience transformed his thinking and approach to conflict resolution, both professionally and personally.