Conflict is something you’ll often be asked to help with in your role as a People professional. So, mediation skills are a useful conflict resolution tool to have in your toolbox, ready to put into action when you need them.
In this episode of HR Coffee Time, Pete Colby, Director and lead Mediator at Pragmatism joins host, Fay Wallis, to talk through how mediation skills can help you resolve conflict at work. Some of the many things he covers include:
- Exactly what mediation is and what mediation skills are.
- Why grievances don’t solve workplace issues, but mediations do.
- How mediation skills can be used to nip problems in the bud before they escalate.
- Why mediation skills can have huge benefits for People teams and organizations as a whole.
- What makes a great mediator.
Useful Links
Other Relevant HR Coffee Time Episodes
Looking For the Transcript?
You can find transcripts for all episodes from episodes 66 onwards on the HR Coffee Time section of the Bright Sky Career Coaching website.
Rate and Review the Podcast
If you found this episode of HR Coffee Time helpful, please rate and review it on Apple Podcasts or Spotify. If you're kind enough to leave a review, let Fay know so she can say thank you. You can always reach her at: fay@brightskycareercoaching.co.uk.
Enjoyed This Episode? Don't Miss the Next One!
Be notified each time a new episode of HR Coffee Time is released and get access to other free career tips, tools and resources by signing up to receive the free weekly HR Coffee Time email.
Mentioned in this episode:
Ready to learn more about Inspiring HR?
Learn more about the Inspiring HR Leadership Programme, and sign up to join the next cohort, that starts on 10th September 2025.
Inspiring HR
