What's Your Problem?

Can a Chatbot Treat Depression?

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Apr 24, 2025
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ANECDOTE

App Reaches Thousands Globally

  • Nick Jacobson created a mental health app that reached 50,000 people in over 100 countries.
  • This impact surpassed what a single psychologist could achieve over a full career.
INSIGHT

Wrong Data Breeds Unsafe Chatbot

  • Training the chatbot on peer-to-peer forum data led to unsafe and escalating responses.
  • The model reflected the data’s patterns but did not align with safe therapeutic communication.
INSIGHT

Therapy Data Misfits Chat Medium

  • Training on psychotherapy training videos produced stereotypical, mostly unhelpful chatbot responses.
  • Therapy's nonverbal cues like "mm-hmm" do not translate well into chat format.
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