HBR On Leadership Do You Understand the Problem You’re Trying to Solve?
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Apr 3, 2024 Thomas Wedell-Wedellsborg, an expert in innovation and author of "What's Your Problem?" dives deep into the art of reframing problems for better solutions. He emphasizes that understanding the dilemma is crucial before jumping to fixes. Topics explore how hasty solutions can obscure true issues, using practical examples like a slow elevator. The discussion highlights the importance of questioning techniques and experimentation, revealing that recognizing underlying problems can lead to innovative solutions in both personal and professional contexts.
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Reframing Problems
- Reframe problems by asking, "What is the problem we're trying to solve?"
- Ask, "Is there a different way to think about the problem?"
Slow Elevator Problem
- Tenants complained about slow elevators in an office building.
- Instead of making elevators faster, a mirror was installed, and complaints decreased.
Dog Adoption Problem
- Dog shelters reframed "how to increase adoptions" to "how to keep dogs with families."
- By addressing families' reasons for giving up dogs, they reduced shelter intake.
