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UI Breakfast: UI/UX Design and Product Strategy
Episode 244: Employee Experience with Jen Briselli
Jul 22, 2022
Jen Briselli, chief design strategy officer at Mad*Pow, discusses the components of employee experience, mapping the ecosystem through a service design lens, and the importance of a positive culture within organizations.
49:43
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Quick takeaways
- Understanding employee pain points and gathering feedback is crucial for improving the employee experience.
- Creating a positive organizational culture that values learning, growth, and open communication is essential for employee engagement and motivation.
Deep dives
Understanding the Employee Experience
To improve the employee experience, it is crucial to first understand the baseline experience of employees. This can be achieved through methods such as shadowing employees for a day or having frequent and candid conversations with them to gather insights. By learning about their pain points and challenges, organizations can identify areas for improvement and make their employees' jobs easier. Creating channels for feedback and actively listening to employees is also essential. This can include regular feedback sessions, 360-degree feedback, or utilizing platforms that facilitate feedback sharing. By prioritizing understanding and feedback, organizations can take the necessary steps to enhance the employee experience.
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