

Building the Future of Audience Intelligence
Aug 18, 2023
Joe Schaeppi, CEO of Solsten, discusses how understanding customers through play is more authentic than traditional methods. The podcast explores the significance of play in human development, the evolution of customer understanding, the history of psychological assessment, mitigating bias with games, and using machine learning to uncover user behaviors.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 2min
Exploring the Role of Play in Human Development and Therapy
02:11 • 3min
Evolution of Customer Understanding and the Importance of Cognition
05:36 • 4min
The Evolution of Psychological Assessment
09:22 • 12min
Mitigating Bias in Assessments Through Games
21:40 • 6min
Using Machine Learning to Unmask Users and Customers
28:07 • 17min