VUX World

Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes

Mar 8, 2021

01:05:08

Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?

Learn how to take an existing chatbot and repurpose it for your contact centre. Many chatbots provide immense value to customers, and many call centres are overwhelmed with demand. Why not offer your chatbot service through your contact centre and help customers self serve, and customer service staff manage demand.

Joining us this week is Ilan Avner, Director of Product Management at AudioCodes. Ilan will share how any brand or developer who has existing conversational AI implementations can scale those conversations into ANY contact centre system.

We discuss the challenges you'll face when trying to integrate bots into contact centres including how to deal with on-premise vs cloud deployments, security, protocols and standards, timescales and costs. We'll also cover how you can avoid all of the completely by using the AudioCodes Voice AI Connect product.

A truly enlightening conversation for anyone who's interested in the practicalities of integrating any kind of bot into contact centres for improving self service and customer experience.