Experts of Experience Digital Labor Is Now: Why 2025 Will Be a Turning Point
Jul 23, 2025
Usman Nasir, VP of Agentforce Acceleration at Salesforce, has over a decade of experience in helping businesses leverage AI agents. He predicts 2025 will mark the end of human-centric teams, urging leaders to embrace the collaboration of AI and humans. Usman discusses the significance of data quality and trust in AI implementation, debunks myths about AI replacing jobs, and shares practical strategies for adaptive integration. With insights on enhancing productivity and customer experiences, he reshapes our understanding of the future workplace.
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2025 Marks Hybrid Workforces
- 2025 will be the last year of human-only teams at work, marking a shift to hybrid human and AI digital labor.
- AI agents will augment human roles, operating autonomously alongside humans for efficiency and innovation.
AI Agents Outperform Chatbots
- AI agents differ fundamentally from chatbots by reasoning and making decisions autonomously.
- They act more like personal chefs crafting unique solutions rather than vending machines dispensing preset options.
Top AI Agent Use Cases
- Customer service and order management are currently the most common and effective AI agent applications.
- AI agents also excel internally, supporting employees with coaching and knowledge management in platforms like Slack.