2025 is the last year of human-only teams. Are you ready to lead both people and AI?
Usman Nasir, VP of Agentforce Acceleration at Salesforce, joins us to explore a future that's already here: digital labor working hand-in-hand with humans.
Usman explains why 2025 marks the end of the human-only workforce and dives deep into how AI agents are transforming the workplace — from automating customer support to driving internal productivity. He shares practical advice on starting your agentic journey, debunks common myths, and explains why trust, data quality, and modular agent design are the pillars of successful implementation. Whether you’re leading a Fortune 500 company or bootstrapping a startup, this episode will shift how you think about work, leadership, and the AI-enabled future.
Key Moments:
00:00 Introducing Usman Nasir, VP of Agentforce Acceleration at Salesforce
03:13 The Future of Human and Digital Labor
06:32 Salesforce's Agentforce (Chatbot vs. AI Agents)
19:41 Real-World Use Cases and Misconceptions
34:16 Exploring AI in Operations Management
37:12 Identifying AI-Ready Use Cases
41:44 Change Management for AI Adoption
45:35 Lessons from Early AI Adoption
01:04:29 Future of AI Agents and Predictions
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Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
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