Speak Loud, Speak Clear, And Speak From The Heart

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00:03:25 Feelings Are Never Right or Wrong

00:05:26 People Are Responsible for Their Own Feelings

00:07:30 Understand What the Goal of Communication Is

00:09:18 Applying Self-Knowledge and Asking for What You Want

• Assertive communication is not about force or coercion (aggressive) or pandering and submission (passive-aggressive) but about speaking confidently from the heart. To achieve mature, healthy communication, remember that feelings are never right or wrong, but it matters what we do with those feelings.

• Other people are responsible for their feelings, and ultimately, the goal of communication is not to control others but to connect with them and get our mutual needs met. Finally, an important skill is to ask for what you need from a position of self-knowledge.

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