My guest today is Ben Trodd, an SVP of Global Sales and Marketing at the amazing Four Seasons Hotels & Resorts. While you may have heard of these gorgeous properties dotted around the world, what you might not know is that founder Isadore Sharp started off by building a motel in Toronto.

Mr. Sharp says something profound about the company that we discuss in this episode. He says, “There was no vision, there was no grand dream – but there has always been a consistent thread, and that is service.”

So while Four Seasons Hotels are now set in gorgeous locations and high design buildings, the only way to describe the brand is that it’s more of a feeling.. The consistent service, the ability to be yourself… that keeps many of its loyal guests (myself included) coming back for more.

Ben and I discuss amazing locations around the world, the Four Seasons Private Jet experience, how they’re using technology to drive service, and more.

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Feuer mit drei Toten in Hamburger Klinik