HousingWire Daily Indecomm CEO Raj Nair on gen AI guardrails
Jul 23, 2025
Raj Nair, CEO of Indecomm Global Services, discusses how generative AI is reshaping the lending landscape. He emphasizes the necessity of implementing guardrails to ensure data integrity and human oversight in automated processes. The conversation highlights the delicate balance between automation and retaining the expertise of skilled underwriters. Nair also shares insights on adopting technology in lending practices and the future of the mortgage industry, advocating for a phased approach to ensure a smooth transition.
AI Snips
Chapters
Transcript
Episode notes
Gen AI Limits in Mortgage Processing
- Generative AI cannot fully handle the complexity of mortgage processes and documents on its own.
- Misconceptions stem from overestimating Gen AI's ability to replace human involvement in mortgage decisioning.
Automation Enhances Underwriting Efficiency
- Automating loan decisioning can complete 60-70% of underwriters' routine work, boosting productivity.
- Proper indexing and version control of loan documents remain key challenges automation must solve.
Implement AI Guardrails and Feedback
- Build guardrails like confidence scoring and human verification to ensure AI accuracy.
- Use feedback loops so AI models learn from human checks and reduce errors over time.