It’s All Your Fault: High Conflict People

Worth Repeating: Setting Limits Without Public Exposure to Manage Difficult Behavior

10 snips
Jan 8, 2026
The hosts explore the pitfalls of public exposure as a strategy for managing difficult behavior in the workplace. They delve into why public shaming often escalates conflict with high conflict personalities, driven by cluster B traits. Emphasizing the effectiveness of private criticism and skill-based coaching, they argue that natural consequences lead to better outcomes. With insights on when exposure might be necessary and strategic, the discussion advocates for humane interventions and structured support to encourage meaningful change.
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INSIGHT

Exposure Often Escalates Conflict

  • Publicly exposing a high-conflict person usually escalates conflict because they respond with more domination and vindictiveness.
  • Bill Eddy warns that humiliation often backfires since high-conflict personalities intensify problematic behaviors when shamed.
ADVICE

Privately Set Clear Limits

  • Use private criticism and keep the conflict small rather than public shaming.
  • Bill Eddy recommends saying what you will and won't do instead of trying to change the person directly.
INSIGHT

Legal Threats Can Force Resolution

  • The legal system can force change because many civil disputes settle to avoid public exposure.
  • Bill Eddy notes threats of court or public consequences sometimes produce settlements even if exposure is not ideal.
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