This week, Reed, and pinch-hitting guest host Chelsea, detail how they interface with clients to try and maximize the client spend per shoot. They talk about the importance of face-time (or phone-time) with clients and what to say in those valuable moments when you have your client's full attention. They also discuss how to deal with difficult clients/situations and how empathy can be the key for client retention and satisfaction. The two of them end the show by giving out their Actions Items... things that any listener can do right now help lay the foundation for scaling their own business.
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Upmarket: The Business of Real Estate Photography & Media